Policies

Terms of Service

Effective Date: September 5, 2026Welcome to Morel’s Mobile Kitchen Repair LLC (“Morel’s,” “we,” “us,” or “our”). These Terms of Service (“Terms”) govern the use of our website, morelsrepair.com, and the repair, maintenance, diagnostic, and related services we provide to customers throughout Kentucky.By submitting a service request, scheduling a service call, approving an estimate, authorizing repairs, or otherwise engaging Morel’s services, you acknowledge that you have read, understood, and agreed to these Terms.

1. About Morel’s

Morel’s Mobile Kitchen Repair LLC is a Kentucky-based mobile repair service specializing in appliances and equipment that are part of mobile kitchens, food trucks, concession trailers, and similar mobile food-service operations.Our services cover mobile-kitchen appliances and equipment but do not include repairs to the vehicle itself, including the truck, automobile, engine, transmission, chassis, or other vehicle components.Our service area includes locations throughout Kentucky.Contact Information:Morel’s Mobile Kitchen Repair LLC
Campbellsburg, Kentucky 40011
Phone: 502-667-3093
Email: morelkrllc@outlook.com
Website: morelsrepair.com

2. Scheduling Service

Customers schedule service calls through Morel’s approved scheduling/contact process.Submitting a contact form or service request does not automatically guarantee an appointment until the service has been confirmed by Morel’s.Customers are responsible for providing accurate contact information, the service location, a description of the problem, and any information reasonably necessary to diagnose or prepare for the service call.Morel’s may contact the customer before the appointment to obtain additional information or confirm the scheduled service.

3. Service Call Fees

Morel’s standard service call fee is:Standard Service Call: $100Emergency Service Call: $200The applicable service call fee is due regardless of whether the customer ultimately authorizes a repair.The service call fee covers the technician's visit and initial evaluation/diagnostic services. It does not automatically include parts or additional repair labor unless specifically stated in the estimate or service agreement.If the customer declines the recommended repair after the service call or diagnostic evaluation, the applicable service call fee remains due.

4. Labor and Parts

Unless otherwise agreed in writing, Morel’s labor rate is:$20 per hour, plus applicable parts and materials.Parts, materials, special-order items, and other necessary components may be billed separately.The customer is responsible for the cost of authorized parts and materials required to complete the repair.Morel’s may require a deposit before ordering parts or beginning certain repair projects.

5. Deposits

A deposit may be required for most repair jobs.The amount of the deposit will be communicated to the customer before work begins or parts are ordered.Deposits may be applied toward authorized repair labor, parts, materials, or other approved charges.Special-order parts and materials may be subject to additional payment requirements and may not be refundable once ordered, subject to applicable law and the manufacturer's return policy.

6. Estimates and Additional Repairs

Morel’s provides free estimates for proposed repair work unless otherwise stated.An estimate is based on the information and conditions reasonably observable at the time of inspection. Hidden, pre-existing, or additional problems may not be discoverable until the equipment is disassembled, tested, or operated.If Morel’s discovers additional problems that require work beyond the original estimate, the customer will be informed of the additional work and associated cost.Customer approval is required before Morel’s performs work beyond the original approved estimate.The final invoice may therefore differ from the original estimate when the customer authorizes additional repairs, parts, labor, or services.

7. Payment

Morel’s accepts payment through available payment methods, which may include:Credit and debit cards processed through Morel’s payment processorZelleVenmoCash AppCashThe remaining balance, after any required deposit, is due when the authorized repair work is completed unless a different payment arrangement has been agreed to in writing.Customers are responsible for paying all authorized charges, including applicable labor, parts, materials, service-call fees, and other agreed-upon charges.Morel’s reserves the right to apply late fees or other lawful collection costs to overdue balances when permitted by applicable law.

8. Unpaid Balances and Lien Rights

If a customer fails to pay an invoice when due, Morel’s may pursue lawful remedies available for collection of the outstanding balance.Where applicable, Morel’s may assert and enforce any mechanic's, repairer's, equipment, machinery, or other lien rights available under Kentucky law.Any lien will be subject to the requirements, limitations, filing deadlines, notices, and enforcement procedures established by applicable Kentucky law.Nothing in these Terms guarantees that a lien will be available in every circumstance or for every type of property.The customer remains responsible for the outstanding balance even if Morel’s elects not to pursue a lien.

9. Customer Authorization

By approving a repair, estimate, work order, service agreement, electronically submitted authorization, or other written or electronic confirmation, the customer authorizes Morel’s to perform the specifically approved work.Customers may not hold Morel’s responsible for unauthorized work unless the work was separately authorized or was reasonably necessary to complete previously authorized work and permitted under applicable law.When additional work is identified, Morel’s will seek customer approval before proceeding beyond the original approved scope.

10. Customer Responsibilities

Customers are responsible for:Providing accurate information about the equipment and reported problem.Providing safe and reasonable access to the mobile kitchen and equipment.Providing access to necessary electrical, water, fuel, gas, or other utilities required for diagnosis or repair.Informing Morel’s of known equipment defects, hazards, previous repairs, modifications, or other conditions that could affect the work.Removing personal property, food, inventory, or other items that could interfere with the technician's work.Following manufacturer instructions and recommended maintenance procedures.Operating equipment in accordance with applicable safety requirements.Obtaining any permits, inspections, approvals, or licenses that may be required for the customer's equipment or business.Ensuring that the equipment is reasonably accessible and safe for the technician to inspect and service.Promptly notifying Morel’s of any concerns regarding completed work.Failure to meet these responsibilities may result in delays, additional charges, refusal to perform work, or other consequences permitted by law.

11. Safety and Hazardous Conditions

Mobile kitchens may contain potentially hazardous electrical, gas, propane, fuel, refrigeration, heating, ventilation, and generator systems.Morel’s takes safety seriously and reserves the right to refuse, suspend, or stop work when the technician determines that conditions are unsafe or present an unreasonable risk to people, property, or equipment.Unsafe conditions may include, but are not limited to:Gas or propane leaksExposed electrical wiringUnsafe electrical connectionsFire hazardsFuel leaksCarbon monoxide hazardsImproperly installed equipmentStructural instabilitySevere corrosionUnsafe generatorsInadequate ventilationDamaged safety devicesOther conditions that may create an unreasonable hazardIf work is stopped because of an unsafe condition, the applicable service call and other authorized charges remain due.Morel’s may recommend that the customer contact an appropriately licensed professional, utility provider, fire department, manufacturer, or other qualified authority when a condition falls outside the scope of work or requires specialized intervention.

12. Existing and Pre-Existing Damage

Morel’s is not responsible for pre-existing damage, defects, deterioration, improper installation, unauthorized modifications, corrosion, wear and tear, or other conditions that existed before Morel’s began its work.This includes conditions that may not be visible or reasonably discoverable before equipment is opened, disassembled, tested, or repaired.If pre-existing or additional damage is discovered during service, Morel’s will communicate the issue to the customer when reasonably possible and, when applicable, provide an estimate for additional work.

13. Parts and Manufacturer Warranties

Manufacturer warranties apply to eligible parts when applicable and according to the manufacturer's terms and conditions.Morel’s does not control manufacturer warranty policies, exclusions, processing times, or warranty decisions.Warranty coverage may require the customer to comply with the manufacturer's requirements.Unless expressly provided in writing, Morel’s does not provide a separate manufacturer's warranty beyond any applicable warranty supplied by the part manufacturer.

14. Repair Limitations

Repairing equipment does not guarantee that the equipment will never experience another failure.Equipment may have multiple independent problems, and additional failures may occur after a repair because of age, wear, misuse, improper maintenance, electrical conditions, environmental conditions, manufacturer defects, or other factors outside Morel’s control.Morel’s will make reasonable efforts to diagnose and repair the reported problem based on the information and conditions available at the time of service.

15. Cancellations and No-Shows

Customers must cancel or reschedule a service appointment before the technician is in route to the service location.If a customer cancels after the technician has begun traveling to the service location, or after the technician has arrived at the location, the applicable service call fee remains due.If the technician arrives at the scheduled location and cannot perform the service because the customer is unavailable, the equipment is inaccessible, the customer refuses access, or the conditions necessary to perform the service are unavailable, the applicable service call fee remains due.

16. Delays and Response Times

Morel’s makes reasonable efforts to respond to service requests and arrive within the scheduled service window.However, repair times and arrival times may be affected by traffic, weather, emergencies, equipment availability, parts availability, prior service calls, unforeseen technical problems, or other circumstances beyond Morel’s reasonable control.Any estimated response time or completion time is an estimate and is not a guarantee.

17. Business Interruption and Consequential Losses

Mobile kitchen equipment is critical to the operation of a customer's business. However, Morel’s is not responsible for losses resulting from equipment failure, equipment downtime, delayed repairs, unavailable parts, or other circumstances beyond Morel’s control.To the fullest extent permitted by applicable law, Morel’s shall not be responsible for:Lost businessLost profitsLost revenueLost food or inventorySpoiled foodEvent cancellationsMissed eventsLost customersBusiness interruptionLoss of useIndirect or consequential damagesCustomers are responsible for maintaining appropriate business interruption, property, equipment, food spoilage, or other insurance coverage appropriate for their operations.

18. Limitation of Liability

To the fullest extent permitted by Kentucky law, Morel’s liability arising from or relating to services provided shall be limited to the amount actually paid to Morel’s for the specific service giving rise to the claim, except where such limitation is prohibited by applicable law.Nothing in these Terms is intended to exclude or limit liability that cannot legally be excluded or limited under applicable law.

19. Customer Reviews

Customers may submit reviews, testimonials, or other feedback about Morel’s services.By submitting a review or testimonial, the customer grants Morel’s permission to display the submitted review or testimonial on its website, social media pages, advertising materials, or other business-related promotional materials, unless the customer specifically requests otherwise.Customers should not submit confidential, private, or sensitive information in a public review.Morel’s reserves the right to remove or decline to publish reviews that contain unlawful, threatening, abusive, fraudulent, defamatory, or unrelated content.

20. Website Contact Forms

Customers may submit contact and service information through forms on morelsrepair.com.Submitting a contact form does not by itself establish a service appointment or guarantee that Morel’s will be able to perform the requested repair.Customers are responsible for providing accurate information.Morel’s may use submitted information to contact the customer regarding service requests, estimates, scheduling, repairs, invoices, and other matters related to the customer's interaction with Morel’s.

21. Website Use

Customers agree not to use the Morel’s website for unlawful purposes or in a manner that could damage, disable, overburden, or interfere with the website or its operation.All website content, including text, logos, graphics, photographs, and other materials, is the property of Morel’s or its respective owners and may not be reproduced or used without appropriate authorization.

22. Force Majeure

Morel’s shall not be responsible for delays or failure to perform caused by circumstances beyond its reasonable control, including severe weather, natural disasters, fire, accidents, government actions, supply-chain disruptions, parts shortages, transportation delays, labor disruptions, utility failures, or other unforeseen circumstances.

23. Dispute Resolution

Morel’s wants to resolve customer concerns directly whenever possible.Before initiating a lawsuit, arbitration, or other formal claim, the customer agrees to first contact Morel’s and provide a reasonable opportunity to investigate and attempt to resolve the dispute.Customers may contact Morel’s at:Phone: 502-667-3093
Email: morelkrllc@outlook.comThe parties agree to make a good-faith effort to resolve disputes informally before proceeding with formal dispute resolution.

24. Arbitration

To the fullest extent permitted by applicable law, any dispute, claim, or controversy arising out of or relating to services provided by Morel’s, these Terms, an estimate, invoice, work order, or other agreement between Morel’s and the customer shall be resolved through binding arbitration rather than litigation in court, except where applicable law provides otherwise.The arbitration shall be conducted in accordance with applicable Kentucky law and the applicable rules of the selected arbitration provider or arbitrator.The parties agree that the arbitration agreement is intended to be interpreted consistently with Kentucky's arbitration laws, including KRS Chapter 417.Nothing in this section prevents either party from seeking temporary or emergency relief when such relief is permitted by applicable law.If any portion of this arbitration provision is found unenforceable, the remaining provisions shall remain in effect to the fullest extent permitted by law.

25. Governing Law

These Terms and any dispute arising from Morel’s services shall be governed by and interpreted under the laws of the Commonwealth of Kentucky, without regard to conflict-of-law principles, except to the extent federal law applies.

26. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision shall be modified or limited to the minimum extent necessary to make it enforceable, where permitted by law.The remaining provisions shall continue in full force and effect.

27. Changes to These Terms

Morel’s may update these Terms from time to time to reflect changes in our services, business practices, or applicable law.The updated Terms will be posted on morelsrepair.com with a revised effective date.The Terms applicable to a particular repair or service will generally be the Terms in effect when the service is authorized, unless otherwise required by law or agreed to in writing.

28. Entire Agreement

These Terms, together with any applicable estimate, invoice, work order, service authorization, written agreement, or other terms specifically provided to the customer, constitute the agreement between Morel’s and the customer concerning the applicable services.If there is a conflict between these Terms and a specific written service agreement signed or otherwise authorized by the customer and Morel’s, the specific agreement will control to the extent of the conflict.

29. Contact Morel’s

Questions regarding these Terms or a Morel’s service may be directed to:Morel’s Mobile Kitchen Repair LLC
Campbellsburg, Kentucky 40011
Phone: 502-667-3093
Email: morelkrllc@outlook.com
Website: morelsrepair.com

Your kitchen keeps your business moving. Morel’s is here to help keep your kitchen running.